Terms of Use

1. The Contractual Relationship

1.1 Agreement to Terms

These Terms govern your access to and use of the applications, websites, mobile applications, content, products, and services (collectively, the "Platform") made available by Handover Sdn. Bhd. (Registration No. 202001036482 (1392803-W)), a company registered in Malaysia with its business address at 1-8A, Eden Parade, 1, Jalan Sungai Emas, Batu Ferringhi, 11100 Penang, Malaysia ("Handover", "we", "us", or "our").

By executing any of the following actions, you acknowledge and agree to be bound by these Terms and our Privacy Policy Notice:

• Browsing or using our Platform.
• Requesting a quotation or completing a booking form.
• Submitting your payment details on the Platform.

1.2 Termination of Access

If you do not agree to these Terms, you must immediately cease using our Platform and Services. These Terms supersede all prior agreements or arrangements. Handover reserves the right to terminate these Terms, suspend your access, or cease offering any Services at any time, for any reason, without prior notice.

1.3 Supplemental Terms

Supplemental terms may apply to specific Services or features on the Platform. These will be disclosed to you when applicable and prevail in the event of any conflict regarding those specific Services.

1.4 Amendments to Terms

Handover reserves the right to amend these Terms at any time without prior notice. Amendments become effective immediately upon being posted on the Platform.

1.5 Data Privacy

The collection, use, and processing of your personal data are strictly governed by our Privacy Policy Notice.

2. Services Offered on the Platform

The Platform provides a growing range of digital and operational resources managed by Handover and/or its authorized third-party partners and affiliates ("Online Services"). These include:

• Reviewing information regarding the home/property inspection services provided by Handover.
• Requesting formal price quotations for our inspection services.
• Booking inspection appointments ("Appointment").
• Contacting Handover for customer support, inquiries, or feedback.

3. Platform Use & Limitations

• 3.1 Primary Facilitator: The Platform is the primary medium used to facilitate, schedule, and deliver our Services.
• 3.2 Limits of Commitment: Information, pricing, or data displayed on the Platform do not constitute a binding obligation outside of what is explicitly stated in these Terms or formal service agreements.
• 3.3 No Professional Advice: Any materials, documents, reports, or content posted, uploaded, or shared through the Platform are provided for general informational purposes only.

4. Intellectual Property & User License

4.1 Grant of License

Subject to your strict compliance with these Terms, Handover grants you a limited, non-exclusive, non-sublicensable, revocable, and non-transferable license to:

• Access and use the Platform and Online Services on your personal device(s) solely for your personal use.
• Access and view any content, information, and related materials made available through our Platform, strictly for your personal, non-commercial use.

All rights not expressly granted are reserved by Handover and its affiliated licensors. Any unauthorized commercial use is strictly prohibited.

5. Restrictions and Prohibited Conduct

5.1 Forbidden Activities

By using our Platform and Services, you explicitly agree that you will not engage in, facilitate, or allow any of the following:

• Legal & Regulatory Violations: Using the Platform for any purpose that breaches the laws of Malaysia or any applicable jurisdiction.
• Impersonation & Misrepresentation: Falsely claiming an affiliation, impersonating any individual or entity, or misrepresenting the source of information.
• Malicious Software & Security Breaches: Introducing viruses, Trojan horses, worms, or any malicious programming.
• Inappropriate Content: Creating, uploading, or storing content that is unlawful, obscene, defamatory, or otherwise objectionable.
• Reverse Engineering: Attempting to decompile, disassemble, or reverse engineer any portion of the Platform.
• Commercial Exploitation: Reproducing, modifying, renting, selling, or broadcasting any portion of the Platform without our written consent.
• Tampering with Security: Circumventing security-related features or content filtering techniques.
• Unauthorized Access & Disruption: Using automated programs, data mining, or scripts to unduly burden the Platform.
• Harassment & Abuse: Abusing, harassing, threatening, or defrauding other users or any Handover personnel.
• Report Misuse: Reproducing or exploiting any inspection report produced by Handover without our prior written permission.

5.2 Assumption of Risk

You acknowledge that the entire risk arising out of your use of the Platform and Services remains solely with you, to the maximum extent permitted by the laws of Malaysia.

6. Platform Access and Availability

• 6.1 No Guarantee of Continuous Access: Handover shall not be held liable if the Platform or Services are unavailable at any time.
• 6.2 Maintenance & Updates: We may periodically perform repairs or introduce new features, which may temporarily interrupt access.
• 6.3 System Modifications: Handover reserves all rights to make modifications and structural changes to the Platform at any time.

9. Accuracy of Platform Information

• 9.1 Informational Purposes Only: Content on the Platform is for general informational purposes only.
• 9.2 Verification Recommended: Consult primary, more precise sources before taking action. Any reliance is at your own risk.
• 9.3 Historical Data: The Platform may contain historical information provided solely for reference.

10. Quotation Requests and Booking Procedures

10.1 Required Information

You must provide accurate, current information when requesting a quotation or booking an Appointment.

10.2 Data Integrity

All information you submit must be accurate, truthful, current, and complete.

10.3 Information Updates

If you need to correct or update any information previously submitted, please email us immediately at enquiries@handover.com.my.

10.4 Consequences of Inaccurate Data

Failure to maintain accurate information may result in cancellation of your booking or termination of our agreement.

10.5 Data Processing Consent

By submitting your details, you authorize Handover to process your personal data in accordance with our Privacy Policy Notice.

11–12. Payment Authorization

• Transaction Fees: You are responsible for any fees levied by your financial institution or the payment gateway.
• Representations & Warranties: By providing payment details, you warrant that you are legally authorized to use the account.
• Authorization: You authorize Handover to issue processing instructions to third-party payment gateways on your behalf.

13. Cancellation & Refunds

13.3 Late Cancellations

If you cancel an Appointment with less than 3 Business Days' notice, Handover reserves the right to forfeit your entire payment.

13.4 Refund Processing

Approved refunds will be credited to your original payment method, subject to deductions for administrative processing fees.

13.5 Material Breach

If your Appointment is cancelled by Handover due to your breach of these Terms, you forfeit your payment.

14. Inspection Services & Reports

14.1 Scope of Inspection

Handover will deliver a digital written copy of the inspection results ("Inspection Report") to the email address provided. We retain a copy for a maximum of six (6) months from the date of issue.

The Inspection Report represents a professional written opinion based on visible evidence. It is not a mandatory list of structural repairs, a guarantee of future performance, a real estate re-negotiation tool, a statutory disclosure statement, or an insurance policy.

15. Report Sharing

15.4 Courtesy Sharing: Handover may, at the express request of the Customer, share the report directly with a third party, at our sole discretion.

16. Termination of Inspection Services

• 16.1 Non-Payment Termination: Handover may terminate or suspend services if you fail to pay the required Charges.
• 16.2 Consequences: Handover may permanently withhold delivery of the Inspection Report.

18. Disclaimers

18.1 Best Efforts

Handover will make commercial efforts to keep the Platform error-free, functional, and available 24/7, and to minimize downtime.

18.2 General Disclaimers

Handover does not warrant uninterrupted, perfectly secure, or completely error-free access to the Platform or Services at all times, nor complete compatibility with your specific hardware or software, nor absolute immunity against digital threats.

20. Limitation of Liability

Our total cumulative liability is limited to the amount paid by you to Handover for the specific inspection service in question. You agree not to bring legal claims personally against any individual officers, directors, or employees of Handover.

21. Indemnity and Litigation Costs

You agree to defend, indemnify, and hold harmless Handover and its officers, directors, employees, subcontractors, and agents from any claims, losses, liabilities, and expenses arising out of your use of the Platform, your breach of these Terms, or any third-party claims arising from misuse of your Inspection Report.

23. Force Majeure

Handover shall not be held liable for delays or non-performance resulting from forces beyond its reasonable control, including fires, earthquakes, floods, epidemics, pandemics, labor strikes, riots, lockdowns, wars, or sudden shifts in government regulations.

24. Governing Law and Jurisdiction

• 24.1 Governing Law: These Terms shall be exclusively governed by the laws of Malaysia.
• 24.2 Exclusive Jurisdiction: The courts of Malaysia shall have exclusive jurisdiction over any disputes.

25. Legal Notice Delivery

Legal notices to Handover must be delivered in writing to our registered business address.